Transformation
5 minute read

When talking about delivering the best service to our customers, Terry Cordeiro’s point of view is clear; ‘the challenge is finding the right blend of Customer Experience (CX) and technology…
Social Impact Transformation
5 minute read

Keeping the plates spinning on the largest digital transformation of its kind in the UK would be enough for most Digital Leaders, but for Miguel-Ángel Rodríguez-Sola, who led the Group…
Transformation
2 minute read

A core part of our digital strategy and a key strategic priority for the Group is transforming the way our customers interact with us. Zaka Mian shares his thoughts on what the Customer Journey Transformation programme involves.

People Transformation
2 minute read

The focus on innovation in financial services is often aimed at banking but other areas of the industry are starting to catch up and they have the advantage of being…
Transformation
4 minute read

Supporting the digital transformation of one of the UKs largest banks in the face of new, disruptive technology may not seem ‘cool’ to everyone, but that’s exactly how enthusiastic software…
Transformation
3 minute read

Andra Sonea talks about her formula for working out when businesses can benefit from a ‘lab’.

People Transformation
3 minute read

Our Head of Financial Planning & Retirement Phil Allen recently attended a roundtable event to see what the future may hold for Insurance and how ‘InsurTech’ is changing the game.

Innovation Transformation
2 minute read

As part of the digital transformation of Lloyds Banking Group, it was clear that creating a digital analytics team with expertise pulled together in one place and equipped with the…
People Transformation
3 minute read

Heather Grant, Senior Manager Digital Inclusion at Lloyds Banking Group, reflects on the role digital can play in reducing financial exclusion following her participation in an Innovate Finance panel. Lloyds…
Transformation
2 minute read

Nick Edwards, Consumer Digital Transformation Director, explains how we’ve made opening a children’s savings account even easier. We spend a lot of time looking at the ways we can make…

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