Zak Mian on Transforming Customer Journeys
A core part of our digital strategy and a key strategic priority for the Group is transforming the way our customers interact with us. Zaka Mian shares his thoughts on what the Customer Journey Transformation programme involves.
David Holton talks customer-driven Pensions Transformation
Experiment, experiment, experiment: The inspiration of transformation
Do you really need an Innovation Lab?
Andra Sonea talks about her formula for working out when businesses can benefit from a ‘lab’.
Disrupting Insurance: One eye on InsurTech
Our Head of Financial Planning & Retirement Phil Allen recently attended a roundtable event to see what the future may hold for Insurance and how ‘InsurTech’ is changing the game.