2 minute read

One of Lloyds Banking Group’s key strategic priorities is to make it simpler and more efficient for our customers to do business with us. The Group is investing significantly in…
5 minute read

Alberta Soranzo, End to End Service Design Director at Lloyds Banking Group, shares the service design thinking currently being used to support transformation through a team of service designers, researchers, systems thinkers and engineers.

3 minute read

British businesses stand at the forefront of innovation in design, production, sales and service. We’re privileged to count some famous and world-beating names amongst the Lloyds Bank and Bank of…
6 minute read

At the end of last year there was a lot of talk about which IT trends would be shaping 2016; the Internet of Things, Virtual Reality and Artificial Intelligence were…
3 minute read

Halls Kendal is a catering and bakery wholesale supplier based in Cumbria. Earlier this year, the area was badly hit by storms, and subsequently, floods. Paul Keast, the owner of…
3 minute read

A core pillar of Lloyds Banking Group’s digital strategy and a key strategic priority for the Group is to become simpler and more efficient. That is exactly what our Customer Journey…
4 minute read

Mobile Banking continues to be a growing trend as more people access their banking services whenever and wherever they want to. In fact, the recent report by the British Bankers’…
4 minute read

“Feedback is the breakfast of champions” – a well-known quote you may have heard previously but not considered what it means for organisations. The quote itself is attributed to Ken…
5 minute read

When talking about delivering the best service to our customers, Terry Cordeiro’s point of view is clear; ‘the challenge is finding the right blend of Customer Experience (CX) and technology…
5 minute read

Keeping the plates spinning on the largest digital transformation of its kind in the UK would be enough for most Digital Leaders, but for Miguel-Ángel Rodríguez-Sola, who led the Group…

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