Jehangir Byramji from our Innovation team looks forward to tackling more projects, investigating new services and improving the customer experience in an evolving environment. “We cannot solve our problems with…
Alberta Soranzo, End to End Service Design Director at Lloyds Banking Group, shares the service design thinking currently being used to support transformation through a team of service designers, researchers, systems thinkers and engineers.
Lloyds Bank plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at: www.fca.org.uk