Digital and financial technology has dramatically transformed the way we engage customers, make products, and manage operations. In such a fast-evolving environment, Digital Operations team works throughout the bank to ensure our customers receive an uninterrupted experience however they choose to engage with us.
The team oversees and facilitates the fluidity of our IT infrastructure and systems. By keeping check of live systems, they proactively detect and deter potential issues, identify the causes, minimise the impact to customers, and ensure other parts of the organisation are informed.
Digital Operations is a key team in contributing to our wider philosophy of being the best bank for customers, which means maximising satisfaction when our customers bank with us online, reducing complaints, and increasing customer advocacy.
To search for roles in our Digital Operations teams click here