3 minute read

Head of the Digital Customer Experience design studio, Ed Bainbridge, believes it’s the team around him that help ensure digital platforms are continually raising the bar for customers.

2 minute read

The focus on innovation in financial services is often aimed at banking but other areas of the industry are starting to catch up and they have the advantage of being…
6 minute read

As consumer behaviours evolve, the ways in which you try and understand them should evolve too.  Head of Customer Labs, Brian Hoadley, talks about how customers are key to building…
3 minute read

Our Head of Financial Planning & Retirement Phil Allen recently attended a roundtable event to see what the future may hold for Insurance and how ‘InsurTech’ is changing the game.

5 minute read

Jo Brown, Digital Director of Customer Experience stopped for ten minutes to tell us about her role to amplify the voice of the customer and deliver a first-class customer experience.

3 minute read

In the two years since he joined Lloyds Banking Group following a stint as a consultant and an MBA at Cambridge Judge Business School, Piers Sanders has taken the reigns…
3 minute read

Heather Grant, Senior Manager Digital Inclusion at Lloyds Banking Group, reflects on the role digital can play in reducing financial exclusion following her participation in an Innovate Finance panel. Lloyds…
3 minute read

“Digital has changed everything – again,” says Gemma Williams, who is pioneering our Digital People Strategy. “Anyone with responsibility, interest or concern for a business’ people agenda needs to be…
3 minute read

Marc Lien is Director of Innovation and Digital Development and an Executive in the Group’s Digital Division. He’s entering his third year with the bank but the experience of working…
5 minute read

During her interview with Clare Calmejane, Director of Innovation, two years ago Sophie Bialaszewski saw the opportunities before her very clearly. “Supporting the cultural change of one of the largest banks…

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