2 minute read

A core part of our digital strategy and a key strategic priority for the Group is transforming the way our customers interact with us. Zaka Mian shares his thoughts on what the Customer Journey Transformation programme involves.

3 minute read

Lloyds Banking Group has more than 12 million active online customers, of which 7 million  are active mobile digital customers. The Group’s digital progress has been recognised by securing a…
2 minute read

“What was encouraging was the tone of the day.  It wasn’t bank-like; neither was it overly ‘techie.” This was feedback from a member of our marketing team who attended a…
3 minute read

At a recent Digital Espresso session, CEO of CrowdEmotion Matt Celuszak highlighted the importance of consumers’ feelings in commerce, and discussed how technology can be used to understand the economics…
2 minute read

The focus on innovation in financial services is often aimed at banking but other areas of the industry are starting to catch up and they have the advantage of being…
1 minute read

Nick Williams, our Managing Director of Consumer Digital, tells us about a new feature to help Halifax customers manage their money more accurately. We’re continually looking at simple ways in which…
2 minute read

With 12 million online banking active users and over 7 million mobile users across our brands at Lloyds Banking Group, the uptake of digital services is something we are seeing…
4 minute read

The 2016 Innovate Finance Global Summit saw large financial organisations, start-ups, regulators and entrepreneurs come together to debate the key drivers of FinTech success and how the different players can…
4 minute read

Participants don’t get yelled at and made to do press ups, but the Startupbootcamp InsurTech accelerator programme is still tough going. That does nothing to deter young entrepreneurs from getting…
3 minute read

The UK banking sector may be facing an interesting crossroad soon. With the pace of change getting faster when it comes to the competitive retail banking landscape, new players that…

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