1 minute read

Nick Williams, our Managing Director of Consumer Digital, tells us about a new feature to help Halifax customers manage their money more accurately. We’re continually looking at simple ways in which…
2 minute read

With 12 million online banking active users and over 7 million mobile users across our brands at Lloyds Banking Group, the uptake of digital services is something we are seeing…
4 minute read

The 2016 Innovate Finance Global Summit saw large financial organisations, start-ups, regulators and entrepreneurs come together to debate the key drivers of FinTech success and how the different players can…
4 minute read

Participants don’t get yelled at and made to do press ups, but the Startupbootcamp InsurTech accelerator programme is still tough going. That does nothing to deter young entrepreneurs from getting…
3 minute read

The UK banking sector may be facing an interesting crossroad soon. With the pace of change getting faster when it comes to the competitive retail banking landscape, new players that…
4 minute read

Supporting the digital transformation of one of the UKs largest banks in the face of new, disruptive technology may not seem ‘cool’ to everyone, but that’s exactly how enthusiastic software…
6 minute read

As consumer behaviours evolve, the ways in which you try and understand them should evolve too.  Head of Customer Labs, Brian Hoadley, talks about how customers are key to building…
3 minute read

Andra Sonea talks about her formula for working out when businesses can benefit from a ‘lab’.

3 minute read

Our Head of Financial Planning & Retirement Phil Allen recently attended a roundtable event to see what the future may hold for Insurance and how ‘InsurTech’ is changing the game.

5 minute read

Jo Brown, Digital Director of Customer Experience stopped for ten minutes to tell us about her role to amplify the voice of the customer and deliver a first-class customer experience.

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