3 minute read

Head of the Digital Customer Experience design studio, Ed Bainbridge, believes it’s the team around him that help ensure digital platforms are continually raising the bar for customers.

1 minute read

Lloyds Banking Group’s significant investment in digital has been recognised at the prestigious Digital Leaders 100 Awards where it won Consumer Digital Innovation of the Year. The Digital Leaders 100…
5 minute read

When talking about delivering the best service to our customers, Terry Cordeiro’s point of view is clear; ‘the challenge is finding the right blend of Customer Experience (CX) and technology…
5 minute read

Keeping the plates spinning on the largest digital transformation of its kind in the UK would be enough for most Digital Leaders, but for Miguel-Ángel Rodríguez-Sola, who led the Group…
2 minute read

A collaborative approach to digital learning: The Bank of Scotland Foundation delivers digital skills workshop to 100 local charities.

4 minute read

Colleagues from Lloyds Banking Group joined the FCA’s TechSprint to tackle the issue of accessibility of financial services in the UK.

3 minute read

My simple Americano was not fetched by waiting in a queue, but ordered using technology developed by an alumni of the Startupbootcamp FinTech programme.

2 minute read

A core part of our digital strategy and a key strategic priority for the Group is transforming the way our customers interact with us. Zaka Mian shares his thoughts on what the Customer Journey Transformation programme involves.

3 minute read

Lloyds Banking Group has more than 12 million active online customers, of which 7 million  are active mobile digital customers. The Group’s digital progress has been recognised by securing a…
2 minute read

“What was encouraging was the tone of the day.  It wasn’t bank-like; neither was it overly ‘techie.” This was feedback from a member of our marketing team who attended a…

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