4 minute read

In a month that saw PokemonGo, the augmented reality game, absorb 15 million people into chasing success through the streets of their cities and setting new records for download and…
3 minute read

Ariane Poulain, Policy Adviser from the BBA gives us a behind the scenes look at the latest Way We Bank Now report. The rising customer-led demand for digital innovation in…
2 minute read

Lloyds Banking Group HQ in Gresham Street turned into a makeshift Dragons’ Den in June, as 40 students and teachers from Woolwich Polytechnic – an Ofsted ‘Outstanding’ school, which has…
4 minute read

“Feedback is the breakfast of champions” – a well-known quote you may have heard previously but not considered what it means for organisations. The quote itself is attributed to Ken…
4 minute read

In today’s digital age, every business wants to build the best website possible.  They want smooth, friction-free customer journeys no matter what device a customer uses. What you see in…
3 minute read

Head of the Digital Customer Experience design studio, Ed Bainbridge, believes it’s the team around him that help ensure digital platforms are continually raising the bar for customers.

1 minute read

Lloyds Banking Group’s significant investment in digital has been recognised at the prestigious Digital Leaders 100 Awards where it won Consumer Digital Innovation of the Year. The Digital Leaders 100…
5 minute read

When talking about delivering the best service to our customers, Terry Cordeiro’s point of view is clear; ‘the challenge is finding the right blend of Customer Experience (CX) and technology…
5 minute read

Keeping the plates spinning on the largest digital transformation of its kind in the UK would be enough for most Digital Leaders, but for Miguel-Ángel Rodríguez-Sola, who led the Group…
2 minute read

A collaborative approach to digital learning: The Bank of Scotland Foundation delivers digital skills workshop to 100 local charities.

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