Lloyds Banking Group has more than 12 million active online customers, of which 7 million are active mobile digital customers. The Group’s digital progress has been recognised by securing a place in the Digital Leaders prestigious Top 100 list. Over 500 entries were submitted for this year’s awards and the Group has successfully secured four shortlisted nominations in three of the award categories. The shortlist has now been published across the ten categories and anyone can vote for their favourite entry.
Digital Leaders 100 launched in 2013 as a new way to recognise individuals and organisations who demonstrate a pioneering and sustainable approach to digital transformation across the public, private and non-profit sectors. Lloyds Banking Group’s shortlisted nominations demonstrate its progress in enhancing the Bank’s technology as well as promoting debate around important digital subjects, such as digital and financial inclusion.
The Group is hoping to repeat its success of last year when it was shortlisted for several awards and received the coveted Editor’s Award in recognition of its contribution to the digital agenda. Group Director for Digital, Miguel-Ángel Rodríguez-Sola, also secured the top FTSE award for the Digital Public Figure of the Year.
“These awards recognise the digital leaders from the private, public and charity sector and it is tremendous that this year we have been nominated in three categories. We are constantly looking at ways to innovate and improve the online products and services for our customers, as well as playing an active role in driving forward the digital inclusion agenda,” comments Miguel-Ángel Rodríguez-Sola, Group Director, Digital.
The Group’s nominees are:
Digital Leader of the Year
Leigh Smyth, Lloyds Banking Group’s Head of Digital Inclusion, is passionate about making sure that everybody in the UK has the chance to gain and improve their digital skills and has woven digital inclusion into the Group’s transformation strategy. By working with her team, and fantastic support from the Retail Division and Telephone Banking in particular, the team have inspired over 11,700 colleagues across the Group to become Digital Champions. The team have also delivered the first ever UK Consumer Digital Index, the largest longitudinal study of financial and digital capability ever conducted in the UK, and has built key partnerships with the Tinder Foundation and Go ON UK (now Doteveryone) to deliver digital skills training to colleagues and the UK community.
Consumer Digital Innovation of the Year
The Group Digital Team is recognised in this category for providing innovative consumer services. They have been ranked as number one in the UK in the iOS and Google Play stores for their tablet and mobile apps. While Forrester’s research on Mobile in 2015 placed the bank as number one in the UK based on its innovative functionality. They have also helped launch new enhancements designed for vulnerable customers. For example, credit and product eligibility checkers to enable customers to shop around for new accounts without impacting their credit files.
FinTech Innovation of the Year
The Group’s Innovation team have prototyped a number of projects including Heartbeat Authentication. Halifax was the first UK bank to trial, through its Innovation Labs team, how wearable technology could be used to enhance customer security through advanced biometrics. The trial used a Nymi Band which uses the wearer’s unique heartbeat rhythms to verify their identity.
Also nominated is Lloyds Banking Group’s support of Swave. Swave is a financial technology start-up and winner of the Innovate UK Financial Literacy Challenge set by Lloyds Banking Group. Swave aims to help even the biggest spender save more towards their future and are based within the Lloyds Banking Group Innovation Labs where they receive support and expertise while developing and launching their first mobile app.
You can vote for these or any of the other award nominees across the ten categories here. Voting closes on Friday 27 May 2016.