Over two million Lloyd Bank, Halifax and Bank of Scotland customers* can now access mobile banking twice as quickly as before…with just their fingerprint.
Using Apple’s fingerprint authentication technology, Touch ID enables customers to log into online banking with a finger or thumb print instead of memorable information and means they can access to their accounts quickly and securely.
This biometric form of authentication is a secure login method as it requires a physical verification rather than something the customer needs to remember, such as three characters from their memorable information.
Steve Hicks, Head of Mobile, says: “Touch ID is one of a series of improvements planned in the next 12 months focused around making the banking experience simpler for customers. It is amazing how such a small change, can have such a large impact on our customers mobile banking experience. Over time biometrics will transform the way that customers authenticate with the bank whilst enhancing their security.”
By using their fingerprint customers can log into their online account in a matter of seconds, a far cry from the days when customers had to travel to their own branch (not just any branch) to carry out a transaction or get a balance on their account.
(Customers using a Lloyds branch c1900)
Accessing accounts didn’t change much for the next 60 years or so, although Lloyds did trial a drive-in branch in High Wycombe at the start of the 1960s but it didn’t catch on. The early 1960s also saw Bank of Scotland launch its first fleet of mobile branches to provide customers in rural communities with easier access to their money and these are still going strong today.
(One of Bank of Scotland’s early mobile branches (left) and the current mobile branch (right))
Automatic Teller Machines (ATMs) revolutionised the way customers were able to access cash and Lloyds installed its first cash machines in late 1972 in Brentwood, Essex. Lloyds Banking Group now has more than 5,240 cash machines across the country.
(Customer using an early ATM)
While branches were the still the primary way for customers to access their accounts, in the mid-1990s both Lloyds and Halifax launched 24/7 telephone banking services, enabling customers to manage their finances from their armchair.
Even more flexibility was provided to customers with the advent of internet banking in 1997 for Lloyds Bank customers. Two years later Halifax Online was launched and in 2001 Bank of Scotland customers could also access internet banking services.
In 2011 Lloyds Banking Group introduced its mobile browser sites and this was quickly followed in 2012 by the Group being the first bank in Europe to launch a mobile banking app across the four main platforms (iPhone, Android, Blackberry and Nokia). Since then there have been regular updates to the apps to increase functionality and provide new services for customers.
The popularity of being able to bank whenever or wherever they want appeals to customers and the Group is now the country’s largest digital bank, with over 12 million active users online and more than seven million active mobile users.
*Available to customers with an Apple iPhone 5S or above and iOS software v9 or above.
Thanks to the Lloyds Banking Group Archives & Museum team for providing photographs from the archive.