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Lloyds Banking Group is proud to support Safer Internet Day, a worldwide campaign happening on February 9th.

In 2015, we made a public commitment as part of our Helping Britain Prosper Plan  to recruit 20,000 colleagues to become Digital Champions by 2017 – that’s around one in four colleagues helping people and organisations increase their digital skills and financial capability.

Co-ordinated in the UK by the UK Safer Internet Centre, the day gives people the opportunity to help promote the responsible and positive use of digital technology for children and young people.

Although the Internet offers incredible educational possibilities and many ways to keep in touch with friends, young people can often find it difficult to tell if people are pretending to be someone they’re not behind the screen. Another problem young people can encounter is cyberbullying, where some people feel like they can say anything online without realising how much they are hurting the other person.

Safer Internet day aims to provide a range of resources to help parents have important conversations on these topics.

Play your part for Safer Internet Day:
  1. Get involved and play your part in creating a better internet; on Twitter you can use the hashtag #SID2016 or mention @UK_SIC
  2. Take the #SID2016 quiz with your child today and teach them to be kind and respectful online @UK_SIC
  3. Be kind online yourself! Take the #SID2016 quiz to find out if you make kind choices @UK_SIC
  4. Talk to your children about staying safe online on #SID2016, with advice from @UK_SIC


Safer Internet Day also gives us the opportunity to pause and think about how we can stay safe online. Tam Holmes is the Head of Digital Security and Fraud at Lloyds Banking Group. The team’s ethos is to make the online banking experience as smooth, quick and efficient as possible for our customers, whilst still being able to recognise online threats and stop payments that we believe are not genuine.


“We’re passionate about protecting our customers from Internet Banking fraud and security threats. Our innovative controls and customer-centric approach work together to give users the greatest benefit, regardless of whether they’re logging in from a desktop, mobile or tablet”


The team has produced exciting features such as the security that protects the Group’s mobile banking apps – secure enough for customers to log in with just three characters from your Memorable Information. State of the art malware defences also help to detect Trojans and viruses, whilst minimising disruption to genuine customer payments.


‘’We work tirelessly to ensure our customers’ online accounts are secure and that we stay one step ahead of any threats. We also provide support for customers so they have access to all the information that they need to be able to protect themselves online. Safer Internet Day is a great reminder for how and why people should keep the online security of themselves and their families front of mind.”


Although the internet makes our lives easy, efficient and more fun, it’s also used by criminals in a variety of ways to trick, scam and hurt people. Here are some simple steps for staying safe online.


1.      Be careful with the information you choose to share on the internet. Fraudsters trawl the web for information such as email address, phone number, mother’s maiden name and date of birth to research the people they want to scam. Make sure your social media accounts are set to private and only accept friend requests from people you actually know. Be cautious when submitting your contact details online as less reputable websites sell these details to fraudsters.

2.      If you receive an unexpected phone call or email, double check before sharing any details. Your bank will never ask you to share your internet banking username or passwords, nor your PIN number, and will never ask you to transfer your money to a new account. If an unexpected caller offers to fix a fault on your computer for a small fee and asks for remote access to your machine, hang up- this is a well-known scam.

3.      If you’re ever not sure, visit your bank’s website by typing the URL directly into the browser window– don’t click on any links in suspicious emails as they sometimes link to fake sites. Check the bank website’s security pages as there’s lots of advice on what to do if you’re worried, and how to know what’s real and what’s not.

4.      If you receive a suspicious call from someone who says they’re from the bank, it’s okay to hang up and call them back from a number you trust, like the one printed on your bank card. Always use a different phone to call back if you can, or wait ten minutes before calling back. This stops the fraudster from keeping the line open to continue the con.


For more information on staying safe online, visit our partner www.getsafeonline.org.

Want to know more about career opportunities at Lloyds Digital? Click here to find out more.

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