3 minute read

Head of the Digital Customer Experience design studio, Ed Bainbridge, believes it’s the team around him that help ensure digital platforms are continually raising the bar for customers.

5 minute read

When talking about delivering the best service to our customers, Terry Cordeiro’s point of view is clear; ‘the challenge is finding the right blend of Customer Experience (CX) and technology…
5 minute read

Keeping the plates spinning on the largest digital transformation of its kind in the UK would be enough for most Digital Leaders, but for Miguel-Ángel Rodríguez-Sola, who led the Group…
2 minute read

A collaborative approach to digital learning: The Bank of Scotland Foundation delivers digital skills workshop to 100 local charities.

4 minute read

Colleagues from Lloyds Banking Group joined the FCA’s TechSprint to tackle the issue of accessibility of financial services in the UK.

3 minute read

My simple Americano was not fetched by waiting in a queue, but ordered using technology developed by an alumni of the Startupbootcamp FinTech programme.

2 minute read

A core part of our digital strategy and a key strategic priority for the Group is transforming the way our customers interact with us. Zaka Mian shares his thoughts on what the Customer Journey Transformation programme involves.

3 minute read

Lloyds Banking Group has more than 12 million active online customers, of which 7 million  are active mobile digital customers. The Group’s digital progress has been recognised by securing a…
2 minute read

“What was encouraging was the tone of the day.  It wasn’t bank-like; neither was it overly ‘techie.” This was feedback from a member of our marketing team who attended a…
3 minute read

At a recent Digital Espresso session, CEO of CrowdEmotion Matt Celuszak highlighted the importance of consumers’ feelings in commerce, and discussed how technology can be used to understand the economics…

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