Welcome and thank you for visiting our site.
The world of digital technology is an inspiring one, constantly creating new opportunities – and making headlines. As digital has become an intrinsic part of our everyday lives it has also become interlinked into every part of our business – something demonstrated by the 1.6 billion log-ons our customers made to our sites in the last 12 months alone.
From how our customers interact with us and the ways in which we experiment and test new ideas, right through to the hundreds of processes that go on behind the scenes, digital is critical in the way we evolve and transform to meet the needs of the 30 million customers – from individuals and charities, through to small businesses and large corporates – we support across the Group every day.
We want to put digital at the centre of how we realise our aim of becoming the best bank for customers and, ultimately how we can help Britain prosper. In addition to adopting new tools that will help us provide a better customer experience, we’re also working hard with talented minds and established industry partners to create innovative solutions – all with customer service at the heart of it.
You can get a taste of what 60 seconds in Digital at Lloyds Banking Group looks like on here but for more in-depth insight and behind the scenes exclusive content, that’s where the rest of this digital hub comes in; giving you a better idea of what we do, how we do it and, most importantly, introduce you to the amazing people in our team who are helping us to make a difference.
We are, without doubt, in one of the most exciting stages of transforming the way Britain banks and we want to provide you with the insight of the work that goes into creating a world-class digital experience.
We’re delighted to be able to share our stories with you.
Welcome to the digital future of banking.
Group Digital Team – Lloyds Banking Group